Privacy Policy
Privacy Policy
Effective date: [1 July , 2026] · Last updated: [1 July, 2026]
Effective date: [1 July , 2026] · Last updated: [1 July, 2026]
Brenda's Cleaning ("we," "us," or "our") respects your privacy. This policy explains what information we collect, how we use it, who we share it with, and the choices you have. It applies to https://brendas-cleaning.com and to the information you provide when you request a quote, book a cleaning, or communicate with us.
Brenda's Cleaning ("we," "us," or "our") respects your privacy. This policy explains what information we collect, how we use it, who we share it with, and the choices you have. It applies to https://brendas-cleaning.com and to the information you provide when you request a quote, book a cleaning, or communicate with us.
We keep this simple on purpose. If anything here is unclear, contact us at info@brendas-cleaning.com or (817) 479-6590 and we will explain it plainly.
We keep this simple on purpose. If anything here is unclear, contact us at info@brendas-cleaning.com or (817) 479-6590 and we will explain it plainly.
Information We Collect:
Information We Collect:
Information You Give Us Directly
When you request a free quote, book a service, purchase a gift card, apply for a job, or contact us, you may provide:
Contact details: name, email address, phone number, and service address
Home details needed for pricing: square footage, bedrooms, bathrooms, and pets
Booking and scheduling preferences
Payment information, which is processed by our payment providers and never stored on our website
Anything you choose to include in messages, reviews, or job applications
When you request a free quote, book a service, purchase a gift card, apply for a job, or contact us, you may provide:
Contact details: name, email address, phone number, and service address
Home details needed for pricing: square footage, bedrooms, bathrooms, and pets
Booking and scheduling preferences
Payment information, which is processed by our payment providers and never stored on our website
Anything you choose to include in messages, reviews, or job applications
Information Collected Automatically
When you visit our website, standard technical information may be collected automatically, such as your IP address, browser type, device type, pages viewed, and how you arrived at our site. This is collected through cookies and similar technologies, described below.
When you visit our website, standard technical information may be collected automatically, such as your IP address, browser type, device type, pages viewed, and how you arrived at our site. This is collected through cookies and similar technologies, described below.
How We Use Your Information
How We Use Your Information
We use your information to:
Provide quotes and deliver cleaning services at your home or business
Schedule visits and send booking confirmations and service agreements by email
Send appointment reminder text messages 3 days before your service date
Process payments by credit or debit card, Zelle, or ACH bank transfer
Respond to your questions, feedback, and service requests
Operate our referral and gift card programs
Improve our website and understand how visitors use it
Comply with legal obligations and protect against fraud
We do not sell your personal information, and we do not share it with third parties for their own marketing.
We use your information to:
Provide quotes and deliver cleaning services at your home or business
Schedule visits and send booking confirmations and service agreements by email
Send appointment reminder text messages 3 days before your service date
Process payments by credit or debit card, Zelle, or ACH bank transfer
Respond to your questions, feedback, and service requests
Operate our referral and gift card programs
Improve our website and understand how visitors use it
Comply with legal obligations and protect against fraud
We do not sell your personal information, and we do not share it with third parties for their own marketing.
Text Messages (SMS)
Text Messages (SMS)
When you book a service and provide your phone number, you consent to receive service-related text messages from us, such as appointment reminders and scheduling updates. Message frequency depends on your bookings. Message and data rates may apply.
You can opt out anytime by replying STOP to any message, or reply HELP for assistance. Opting out of texts does not affect your service; we will reach you by email or phone instead.
When you book a service and provide your phone number, you consent to receive service-related text messages from us, such as appointment reminders and scheduling updates. Message frequency depends on your bookings. Message and data rates may apply.
You can opt out anytime by replying STOP to any message, or reply HELP for assistance. Opting out of texts does not affect your service; we will reach you by email or phone instead.
Who We Share Information With
Who We Share Information With
We share information only with service providers who help us run the business:
MaidCentral, our booking and scheduling platform, which processes your booking details and operates our customer portal and gift cards
Payment processors that handle card, Zelle, and ACH transactions securely
Communication providers that deliver our emails and text reminders
Website and analytics providers that host our site and help us understand site usage
We share information only with service providers who help us run the business:
MaidCentral, our booking and scheduling platform, which processes your booking details and operates our customer portal and gift cards
Payment processors that handle card, Zelle, and ACH transactions securely
Communication providers that deliver our emails and text reminders
Website and analytics providers that host our site and help us understand site usage
These providers receive only the information needed to do their job. We may also disclose information if required by law, or to protect the rights, safety, and property of our clients, our team, or our business.
These providers receive only the information needed to do their job. We may also disclose information if required by law, or to protect the rights, safety, and property of our clients, our team, or our business.
Cookies & Analytics
Cookies & Analytics
Our website uses cookies and similar technologies to keep the site working properly and to understand how visitors use it, such as which pages are most helpful. You can control or delete cookies through your browser settings. Disabling cookies may affect how some parts of the site work, but you can always reach us by phone at (817) 479-6590.
Our website uses cookies and similar technologies to keep the site working properly and to understand how visitors use it, such as which pages are most helpful. You can control or delete cookies through your browser settings. Disabling cookies may affect how some parts of the site work, but you can always reach us by phone at (817) 479-6590.
How We Protect Your Information
How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards to protect your information. Payment details are handled by established payment processors and are never stored on our servers. Every member of our team passes a background check via Checkr before their first day, and access to client information is limited to those who need it to schedule and deliver your service.
No method of transmission or storage is 100% secure, but we work to protect your information the same way we work in your home: carefully.
We use reasonable administrative, technical, and physical safeguards to protect your information. Payment details are handled by established payment processors and are never stored on our servers. Every member of our team passes a background check via Checkr before their first day, and access to client information is limited to those who need it to schedule and deliver your service.
No method of transmission or storage is 100% secure, but we work to protect your information the same way we work in your home: carefully.
How Long We Keep Information
How Long We Keep Information
We keep your information for as long as needed to provide services, meet legal and accounting requirements, and resolve disputes. If you ask us to delete your information, we will do so unless the law requires us to keep it.
We keep your information for as long as needed to provide services, meet legal and accounting requirements, and resolve disputes. If you ask us to delete your information, we will do so unless the law requires us to keep it.
Your Choices And Rights
Your Choices And Rights
You can, at any time:
Ask what personal information we hold about you
Ask us to correct or delete your information
Opt out of text messages by replying STOP
Unsubscribe from marketing emails using the link in any email
Contact us with any privacy question or complaint
You can, at any time:
Ask what personal information we hold about you
Ask us to correct or delete your information
Opt out of text messages by replying STOP
Unsubscribe from marketing emails using the link in any email
Contact us with any privacy question or complaint
To make any request, email info@brendas-cleaning.com or call (817) 479-6590. We respond to verified requests within a reasonable time and never charge for them.
To make any request, email info@brendas-cleaning.com or call (817) 479-6590. We respond to verified requests within a reasonable time and never charge for them.
Children's Privacy
Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
Link To Other Websites
Link To Other Websites
Our site links to third-party platforms, such as our booking portal, social media pages, and review profiles. Those sites have their own privacy policies, and this policy does not cover them.
Our site links to third-party platforms, such as our booking portal, social media pages, and review profiles. Those sites have their own privacy policies, and this policy does not cover them.
Changes To This Policy
Changes To This Policy
We may update this policy as our business or the law changes. The "Last updated" date at the top always reflects the current version, and meaningful changes will be posted on this page.
We may update this policy as our business or the law changes. The "Last updated" date at the top always reflects the current version, and meaningful changes will be posted on this page.
Contact Us
Contact Us
Brenda’s Cleaning
1560 E. Southlake Blvd. Southlake, TX. 76092
Phone: (817) 479-6590
Email: info@brendas-cleaning.com
Hours: Monday through Friday, 8:00 AM to 5:00 PM
Brenda’s Cleaning
1560 E. Southlake Blvd. Southlake, TX. 76092
Phone: (817) 479-6590
Email: info@brendas-cleaning.com
Hours: Monday through Friday, 8:00 AM to 5:00 PM
Questions about our services instead? Visit our FAQ page or learn more about our company. For the terms that govern our services, see our Terms and Conditions.
Questions about our services instead? Visit our FAQ page or learn more about our company. For the terms that govern our services, see our Terms and Conditions.