Terms & Conditions
Terms & Conditions
Effective date: [1 July , 2026] · Last updated: [1 July, 2026]
Effective date: [1 July , 2026] · Last updated: [1 July, 2026]
These Terms and Conditions ("Terms") govern your use of https://brendas-cleaning.com and the cleaning services provided by Brenda's Cleaning ("we," "us," or "our"). By booking a service, purchasing a gift card, or using our website, you agree to these Terms.
We wrote these to be read, not skimmed past. They are the same policies we explain by phone, in writing.
These Terms and Conditions ("Terms") govern your use of https://brendas-cleaning.com and the cleaning services provided by Brenda's Cleaning ("we," "us," or "our"). By booking a service, purchasing a gift card, or using our website, you agree to these Terms.
We wrote these to be read, not skimmed past. They are the same policies we explain by phone, in writing.
Our Services
Our Services
We provide residential cleaning services (Essential Home Cleaning, Deep Cleaning, Move In / Move Out Cleaning, Post Construction Cleaning, and Window Cleaning) and commercial cleaning services (Office Cleaning, Medical Office Cleaning, and Commercial Window Cleaning) in Southlake, Texas and surrounding North Texas communities. Details of every service are on our residential cleaning and commercial cleaning pages.
We provide residential cleaning services (Essential Home Cleaning, Deep Cleaning, Move In / Move Out Cleaning, Post Construction Cleaning, and Window Cleaning) and commercial cleaning services (Office Cleaning, Medical Office Cleaning, and Commercial Window Cleaning) in Southlake, Texas and surrounding North Texas communities. Details of every service are on our residential cleaning and commercial cleaning pages.
We do not provide: power washing, residential carpet cleaning, or residential tile cleaning. Requests for these services will be declined.
Recurring service is available within approximately 15 miles of our Southlake office. One-time services may travel up to 50 miles for qualifying jobs. Service availability is confirmed at booking.
We do not provide: power washing, residential carpet cleaning, or residential tile cleaning. Requests for these services will be declined.
Recurring service is available within approximately 15 miles of our Southlake office. One-time services may travel up to 50 miles for qualifying jobs. Service availability is confirmed at booking.
Quotes, Booking & Pricing
Quotes, Booking & Pricing
Estimates are free, by phone or through our quote page. Essential Home Cleaning starts at $125, with final pricing based on square footage, number of bedrooms, number of bathrooms, and number of pets. Other services are quoted individually based on scope and condition.
Quoted prices are honored as given, provided the information you supply about your home or business is accurate. If conditions on site differ materially from what was described (for example, significantly more square footage or heavy buildup not disclosed), we will discuss any adjustment with you before work begins, never after.
After booking, you receive a service agreement link by email and a reminder text message 3 days before your service date.
Estimates are free, by phone or through our quote page. Essential Home Cleaning starts at $125, with final pricing based on square footage, number of bedrooms, number of bathrooms, and number of pets. Other services are quoted individually based on scope and condition.
Quoted prices are honored as given, provided the information you supply about your home or business is accurate. If conditions on site differ materially from what was described (for example, significantly more square footage or heavy buildup not disclosed), we will discuss any adjustment with you before work begins, never after.
After booking, you receive a service agreement link by email and a reminder text message 3 days before your service date.
No Contracts
No Contracts
We do not require service contracts for residential or commercial clients. You may change your cleaning frequency or discontinue service at any time. The cancellation policy below applies only to individual scheduled visits, not to your overall service.
We do not require service contracts for residential or commercial clients. You may change your cleaning frequency or discontinue service at any time. The cancellation policy below applies only to individual scheduled visits, not to your overall service.
Cancellation & Rescheduling Policy
Cancellation & Rescheduling Policy
We hold your time slot exclusively for you, so late cancellations directly cost our team their scheduled work. Our policy:
24 or more business hours before your appointment: cancel or reschedule at no charge
Less than 24 business hours before your appointment: a $50 cancellation fee applies
Same-day cancellation: the full price of the scheduled cleaning is charged
To cancel or reschedule, call (817) 479-6590 or email info@brendas-cleaning.com during business hours, Monday through Friday, 8:00 AM to 5:00 PM.
We hold your time slot exclusively for you, so late cancellations directly cost our team their scheduled work. Our policy:
24 or more business hours before your appointment: cancel or reschedule at no charge
Less than 24 business hours before your appointment: a $50 cancellation fee applies
Same-day cancellation: the full price of the scheduled cleaning is charged
To cancel or reschedule, call (817) 479-6590 or email info@brendas-cleaning.com during business hours, Monday through Friday, 8:00 AM to 5:00 PM.
Satisfaction Guarantee
Satisfaction Guarantee
If any area covered by your service was missed, report it within 24 hours of your cleaning and our team will return to re-clean those areas at no extra charge.
We do not issue refunds. The re-clean is the remedy, and we honor it fully. This guarantee covers work included in your service's scope; it does not cover items excluded from the service (see our FAQ for what each service includes and excludes).
If any area covered by your service was missed, report it within 24 hours of your cleaning and our team will return to re-clean those areas at no extra charge.
We do not issue refunds. The re-clean is the remedy, and we honor it fully. This guarantee covers work included in your service's scope; it does not cover items excluded from the service (see our FAQ for what each service includes and excludes).
Payment
We accept credit and debit cards, Zelle, and ACH bank transfer. Payment is due as agreed at booking. Payment card information is processed by our payment providers and is not stored on our website. Returned or failed payments may delay future scheduled service until resolved.
We accept credit and debit cards, Zelle, and ACH bank transfer. Payment is due as agreed at booking. Payment card information is processed by our payment providers and is not stored on our website. Returned or failed payments may delay future scheduled service until resolved.
Preparing For Your Visit & Home Access
Preparing For Your Visit & Home Access
To get full value from your cleaning, pick up loose clutter and secure pets before the team arrives. You do not need to be home during the cleaning; access arrangements are agreed at booking, and we handle keys, codes, and entry instructions with care.
Our team brings all supplies and equipment. If you prefer we avoid a specific product or area of your home, tell us at booking and we will note it on your account.
To get full value from your cleaning, pick up loose clutter and secure pets before the team arrives. You do not need to be home during the cleaning; access arrangements are agreed at booking, and we handle keys, codes, and entry instructions with care.
Our team brings all supplies and equipment. If you prefer we avoid a specific product or area of your home, tell us at booking and we will note it on your account.
Our Team, Insurance & Conduct
Our Team, Insurance & Conduct
Every member of our team passes a background check via Checkr before their first day and completes our training program before working independently. Brenda's Cleaning carries general liability insurance.
If anything is damaged during a cleaning, notify us within 24 hours at (817) 479-6590 so we can assess and make it right. We ask that clients provide a safe working environment for our team, and we reserve the right to decline or discontinue service where conditions are unsafe, unsanitary beyond the scope of cleaning services, or where our team is subjected to harassment or mistreatment.
Every member of our team passes a background check via Checkr before their first day and completes our training program before working independently. Brenda's Cleaning carries general liability insurance.
If anything is damaged during a cleaning, notify us within 24 hours at (817) 479-6590 so we can assess and make it right. We ask that clients provide a safe working environment for our team, and we reserve the right to decline or discontinue service where conditions are unsafe, unsanitary beyond the scope of cleaning services, or where our team is subjected to harassment or mistreatment.
Text Message (SMS) Terms
Text Message (SMS) Terms
By providing your phone number at booking, you agree to receive service-related text messages from Brenda's Cleaning, including appointment reminders sent 3 days before your service date and scheduling updates. Message frequency varies with your bookings. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help. Opting out does not affect your service. See our Privacy Policy for how we handle your information.
By providing your phone number at booking, you agree to receive service-related text messages from Brenda's Cleaning, including appointment reminders sent 3 days before your service date and scheduling updates. Message frequency varies with your bookings. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help. Opting out does not affect your service. See our Privacy Policy for how we handle your information.
Gift Cards
Gift Cards
Gift cards are available through our gift card page and are redeemable toward our cleaning services. Gift cards do not expire earlier than five years from the date of purchase, in accordance with federal law. Gift cards are not redeemable for cash except where required by law, and are not replaceable if lost or stolen. Gift card purchases are non-refundable.
Gift cards are available through our gift card page and are redeemable toward our cleaning services. Gift cards do not expire earlier than five years from the date of purchase, in accordance with federal law. Gift cards are not redeemable for cash except where required by law, and are not replaceable if lost or stolen. Gift card purchases are non-refundable.
Website & Intellectual Property
Website & Intellectual Property
The content on this website, including text, images, and branding, belongs to Brenda's Cleaning and may not be copied or used commercially without our written permission. You agree not to misuse the website, attempt to disrupt it, or use it for unlawful purposes.
The content on this website, including text, images, and branding, belongs to Brenda's Cleaning and may not be copied or used commercially without our written permission. You agree not to misuse the website, attempt to disrupt it, or use it for unlawful purposes.
Limitation of Liability
To the fullest extent permitted by law, Brenda’s Cleaning’s liability for any claim arising from our services is limited to the amount paid for the service giving rise to the claim. We are not liable for indirect, incidental, or consequential damages. Nothing in these Terms limits liability that cannot be limited under applicable law.
Governing Law & Disputes
These Terms are governed by the laws of the State of Texas. Any dispute will be resolved in the courts of Tarrant County, Texas, unless applicable law provides otherwise. Before any formal action, we ask that you contact us first at (817) 479-6590; nearly every issue is resolved with one conversation.
Changes to These Terms
We may update these Terms as our business or the law changes. The “Last updated” date reflects the current version. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.
Contact Us
Brenda’s Cleaning
1560 E. Southlake Blvd, Suite 100, Southlake, TX 76092
Phone: (817) 479-6590
Email: info@brendas-cleaning.com
Hours: Monday through Friday, 8:00 AM to 5:00 PM